Some clients want us to remain after go-live. Managed services at Sentient Stack are a defined retainer: monitoring the few things that matter, applying agreed changes, and answering when something breaks. It is not a 24/7 global NOC, and we will not pretend it is.
The challenge
Systems that were carefully built still decay: certificates expire, invoices drift, the one person who understood the job changes roles. Operation is part of the design.
How we work
- A written list of what is in scope — and what is not.
- Response hours and escalation that match a focused firm, not a fiction.
- Change control: nothing material moves to production without a record.
- A quarterly note on cost, incidents, and recommended next work.
What you receive
- An operating agreement.
- Access to a named counterpart.
- The right to take the estate back with documentation intact.